DOT Launches New Dashboard To Help Air Travelers Know Their Rights

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FILE - The arrivals board at the American Airlines terminal at LaGuardia Airport displays the flights that have been canceled or delayed and one that is on time, March 21, 2020, in New York. Flight delays and cancellations have bedeviled airline travel so far this year. The Transportation Department is launching a customer service dashboard to assist vacationers ahead of the travel-heavy Labor Day weekend. (AP Photo/Mary Altaffer, File)
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The U.S. Department of Transportation has launched a new dashboard to help air travelers know their rights when they experience flight disruptions caused by airlines. The dashboard gives travelers a one-stop location to get information on the services and amenities they should receive from the airlines if they experience delays or cancellations caused by something within the airline’s control like a mechanical or staffing issue.

The DOT hopes this improves customer service and accountability. New data shows that the number of passenger complaints to U.S. carriers doubled in the first half of 2022, and among the largest offenders are American Airlines, United Airlines, and Delta.

These changes came after a secretary of transportation Pete Buttigieg wrote a letter urging airlines to improve their customer service plans. He says passengers deserve transparency and clarity on what to expect from an airline when there is a disruption.


Click ▶️ to listen to the report from AURN Washington Correspondent Ebony McMorris:

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